Shipping & Returns

Fixed Freight Costs

• All orders over $100 (nationwide) - Free Shipping (this offer does not include Saturday Delivery or overnight to South Island)
• North Island - $9
• South Island - $12

 Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country. We only deliver directly to New Zealand physical addresses listed on the NZ Post website. No overseas deliveries.

In Transit Delivery Times

Standard Posthaste courier delivery times apply (Please visit Posthaste Courier address checker to view expected transit times).

• North Island Urban Areas - Next day (some residential addresses may take 2 days).
• South Island Urban areas - 2 days
• Rural Deliveries - see note below

Overnight deliveries (Airfreight) to South Island and nationwide Saturday deliveries are available to some areas. Please inquire within for pricing and eligibility.

There is no deliveries on the weekend unless specifically stated (Friday despatch will be delivered the next working day). Extra Surcharge will apply, so please contact us to see if this service is available in your area.    

Rural Deliveries

Deliveries to addresses deemed to be a Rural Delivery by the courier company could be subject to extended transit times. Whether an address is regarded as is at the discretion of the courier company. Please visit the above address checker link to see if your address is subject to rural delivery times.

Saturday Deliveries

If you would like a Saturday delivery, please contact us for pricing and eligibility 

PO Box / Private Bag Addresses

Unfortunately, our Freight Companies do not deliver to PO Box or Private Bags. If you are concerned that your physical addess is too rural for direct delivery, then please contact us, so we can organise an alternative delivery address, which you can collect the package from. Most towns have drop-off/collection points available. Please click on the following link to view https://www.posthaste.co.nz/contact_us.html  

Authority to Leave

Our tickets require a signature, but if you would like to register "Authority to Leave" with Posthaste then please click on the following link https://www.posthaste.co.nz/mydropzone/

Permission to Return and to Receive Credit

We will accept the return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card in New Zealand dollars. For unwanted merchandise, the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.